Now & Forever Photo & Video (“Now & Forever,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information is collected, used, stored, and shared when you use the Now & Forever client portal application.

The app is designed for booked Now & Forever photography and videography clients and provides access to wedding-related information, planning tools, documents, messages, payment history, and final delivery information.

Information We Collect

We may collect the following types of information through the app:

• Name and email address
• Account identifiers and login-related information
• Wedding details, including date, venue, timeline, planning information, and booked collection
• Messages exchanged between clients and the Now & Forever team
• Photos, videos, inspiration images, and other user-submitted content
• Customer support information
• Documents uploaded to or shared through the client portal
• Purchase and payment history, including amounts paid, balances, and payment status

We do not collect or store credit card numbers, banking information, or payment card credentials directly through the app.

How We Use Information

We use the information collected through the app to:

• Provide and operate the Now & Forever client portal
• Authenticate users and manage client accounts
• Display wedding details, booked services, timelines, documents, and payment information
• Allow clients and the Now & Forever team to communicate
• Allow clients to upload and share inspiration and planning information
• Provide customer support
• Deliver photography and videography-related services
• Maintain the security and functionality of the app

We do not use client information for third-party advertising, behavioral advertising, or cross-app tracking.

Third-Party Service Providers

We use trusted third-party service providers to help operate the app and securely store information.

These service providers may process information on our behalf only as necessary to provide their services. This may include cloud hosting, authentication, database storage, file storage, and email delivery services.

We currently use Supabase as part of the app’s backend infrastructure.

We do not sell personal information to third parties.

User-Submitted Content

Clients may upload or provide photos, videos, inspiration images, planning details, messages, and other content through the app.

This information is used to provide photography and videography services and to manage the client’s wedding project.

Users should only upload content they have the right or permission to share.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Information transmitted between the app and our service providers is protected using secure encrypted connections where supported.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain client records, comply with legal obligations, resolve disputes, and enforce agreements.

Client information may be retained after completion of a wedding project when necessary for business, legal, accounting, or record-keeping purposes.

Your Choices and Rights

You may contact us to request access to, correction of, or deletion of personal information associated with your account, subject to applicable legal and contractual obligations.

Some information may need to be retained where required for legal, accounting, contractual, or legitimate business purposes.

Children’s Privacy

The Now & Forever app is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, contact:

Now & Forever Photo & Video
Email: nowandforever.inq@gmail.com
Website: https://noworneverfirm.ca